General Information

This Privacy Notice details what information we collect about you, how we use it and what are your rights and choices.

In this document “” refers to Mountain Inc. which is an Belgian private limited company (company number: 2.326.212.230).

By “Service” we mean the services ( as detailed by our Terms and Conditions.

What personal information do we collect

We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service.

Provided by you:

1First NameRequired in order to Sign Up in to the Service
2Last NameRequired in order to Sign Up in to the Service
3EmailRequired in order to Sign Up in to the Service
7CountryOptional, default taken automatically based on your IP address
8TimezoneOptional, default taken automatically from your browser
9Billing and payment informationRequired for a subscription (optional for Trial period)
10Messages with our support and salesRequired for customer support. We retain in-app chat and email messages between you and our staff
11User information from integrated toolsRequired if integrations enabled

Automatically collected:

1Visited pagesList of website urls person visited
2Session durationTime spent on every website page
3Request HeadersList of headers your browser send: REFERER, USER-AGENT, ACCEPT and so on
4Browser informationList of browser settings: Cookie settings, List of Fonts, List of Plugins and so on
5Operating system and device informationOS information your browser provide: Number of cores, Video Adapter, Audio context, Battery and so on
6IP addressIP address of your Internet Service Provider
7Name of the owner of IP addressIP address registration information
8Reverse domain of IP addressReverse DNS records

Cookies and tracking

We use cookies on our websites and applications.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

How are we using the data

We use User Data:

  • To provide you the agreed upon Service;
  • To improve the service that we provide you;
  • To process your payment for the Service;
  • To communicate with you through several channels;
  • To prevent fraud and to comply with the law;
  • To protect your information;
  • To keep internal records;
  • Other purposes as agreed upon by you at time of access to the information;

Data storage location

We’re a Belgiam company who have clients all around the world and operate web servers hosted in Europe and the United States. Our hosting providers GoDaddy & Google adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.

Sharing and Disclosure

We do not share or disclose information to third parties except in the following situations:

User instructions or consent

Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.

Third-party service providers

We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.

An up-to-date list of our processors is available on request from support [at]

Change of ownership

We may disclose User Data to allow a change of ownership of (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy document.

Legal obligations

We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Enforcement of our rights, prevention of fraud, and for safety

We also may disclose personal information in order to:

  • Protect from fraud, abuse or other criminal activity
  • Protect rights and property against third-party allegations and claims
  • Enforce our contracts and policies
  • Protect rights and safety of others

Data Retention

We keep your data as long as you remain as a User. You can request your user account to be removed by contacting our support at support [at] After removal, your data is kept for 7 days in our system backups. For legal reasons we have to retain certain information for a longer period. This includes such information as billing and payments data.


California Online Privacy Protection Act (COPPA)

COPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes to this Privacy Notice

We will notify users of any non-trivial changes to this Privacy Notice via email.

Contact us

Please feel free to contact us if you have any questions regarding our privacy, this notice or
practises. You can email us at support [at]

Our mailing address is:
Mountain Inc., Anjerstraat 9, 2340 Belgium